Last updated: December 16, 2025 | Policies
Processing Times
At Canvasyn, we take great care in preparing your art supplies for shipment. Orders are typically processed within 1-3 business days. Custom or special orders may require additional processing time, which will be communicated via email.
Domestic Shipping Options & Timeframes
We offer several domestic shipping options to ensure your art supplies arrive safely and promptly:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next-Day Shipping: 1 business day (available for orders placed before 12 PM EST)
Shipping times may vary based on your location and the availability of products.
International Shipping
Canvasyn ships internationally to select countries. International orders typically take 7-21 business days for delivery, depending on the destination and customs processing times. Please note that international customers are responsible for any customs duties or taxes that may apply.
Shipping Carriers
We partner with reliable carriers to ensure your art supplies are delivered safely:
- UPS
- FedEx
- USPS
Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress on the carrier’s website.
Damaged / Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery. We will assist you in filing a claim with the carrier and provide a replacement if necessary.
Free Shipping Threshold
Enjoy free standard shipping on all domestic orders over $75. This offer applies to eligible items and is automatically applied at checkout.
Special Handling
Some art supplies, such as fragile items (e.g., canvases, glass palettes), may require special handling. We ensure that these items are packed securely to minimize the risk of damage during transit. If you have specific handling requests, please contact us prior to placing your order.